Shipping and Delivery Policy
Last updated: February 2025
1. Digital Services
Fedna Research LLP primarily provides digital software services and SaaS (Software as a Service) solutions. As our products are digital in nature, there is no physical shipping involved.
2. Service Delivery
Upon successful payment and subscription activation:
- Instant Access: You will receive immediate access to our digital platform and services
- Account Credentials: Login credentials will be sent to your registered email address within minutes of successful payment
- Welcome Email: A confirmation email with setup instructions will be delivered to your inbox
- Onboarding: Access to onboarding materials and documentation is provided immediately
3. Delivery Timeline
| Service Type | Delivery Time |
|---|---|
| Standard Subscription | Instant (within minutes) |
| Account Activation | Instant (automated) |
| Custom Enterprise Setup | 1-5 business days |
| Data Migration Services | As per agreed timeline |
| Custom Development | As per project scope |
4. Access Requirements
To access our digital services, you will need:
- A stable internet connection
- A modern web browser (Chrome, Firefox, Safari, or Edge)
- A valid email address for account verification
- Compatible devices (desktop, laptop, tablet, or smartphone)
5. Service Availability
Our digital services are available 24/7, subject to scheduled maintenance windows. We strive to maintain 99.9% uptime for our platform. Any planned maintenance will be communicated in advance via email and in-app notifications.
6. Delivery Issues
If you experience any issues with service delivery:
- Check your spam/junk folder for our emails
- Verify your email address is correct in your account settings
- Clear your browser cache and try logging in again
- Contact our support team at support@fednaresearch.com
7. Geographic Availability
Our digital services are available globally. However, certain features may be restricted in specific regions due to regulatory requirements. Service performance may vary based on your geographic location and internet connectivity.
8. No Physical Shipments
Please note that Fedna Research LLP does not ship any physical products. All our services are delivered digitally through our online platform. If you require any physical materials (such as branded merchandise or documentation), this will be arranged separately and communicated to you directly.
9. Contact Us
For any questions about service delivery, please contact us:
Fedna Research LLP
UG2, Naximus Complex, Lighthouse Hill Road
Mangalore - 575001, India
Phone: +91 6360606101
Email: support@fednaresearch.com
LLPIN: ACU-0807